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Telecommunications Specialist

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Posting Details

Title Information

Security Sensitive Position? Yes
Hours of Work TBA

Position Details

Position Information

Posting Number TSU201440
Official TSU Title Telecommunications Specialist
Grant Title
Job Description Summary / TWC Summary

The Telecommunications Specialist works within the parameters established by law, administrative regulation and written directives to perform police communications activities. The Telecommunications Specialist is responsible for receiving calls, dispatching officers as needed, and monitoring the physical safety elements of the campus and nearby community.

Essential Duties Summary

Collect data and information while taking the appropriate course of action based on well-defined procedures and practices. Operate telephone-switching system. Receive emergency and non-emergency calls via radio and telephone while taking the appropriate action(s). Interact with callers (general public and other law enforcement agencies) and utilizes protocols to determine appropriate action to be taken. Manages tow related issues such as paperwork, wreckers, and car releases. Maintain specific data logs and journals as required by state mandates and procedures, as well as daily communication logs. Monitor Campus’ fire and intrusion alarms conditions, and dispatch the appropriate unit (police and/or fire) when required. Also monitor camera system. Operates police communications equipment such as Communications console, police portable radios, CAD, State and County computer systems, audio recorders, fax-machines, copiers and other equipment located in the telecommunications area. Must be able to perform multiple tasks at once and perform other job-related duties as assigned.

% FTE

100%

Hiring Range Commensurate with experience.
Education

High school diploma or general equivalency education.

Required Licensing/Certification

Must successfully complete Texas DPS Basic Telecommunications Course, TLETS/NLETS, and TCIC/NCIC Basic Procedures Courses for licensing and certification. All courses must be successfully completed within two (2) years of employment.

Knowledge, Skills, and Abilities

N/A

Work Experience

One (1) year of related experience, to include clerical and personal computer experience, is preferred. Requires good communication and organizational skills. Must be able to speak in a clear and understandable voice with complete concise information in stressful conditions. Must be able to work independently.

Leadership/Supervisory Responsibilities

No supervisory responsibility for employees or students.

Work Complexity/Budget Authority

Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied. No responsibility for budget, revenues and expenditure authority.

Independent Judgment/Decision Making/Problem Solving Skills

Performs tasks and duties independently and at times under direct supervision, using well-defined policies and procedures. Supervisor reviews work. Opportunity exists for exercising independent judgment and decision-making. Refers most problems to shift supervisor.

Personal/Organizational Contacts

Regular contact with others, including students, general public, visitors and University personnel. Purpose of contacts is to explain, clarify or interpret information. May handle confidential information and some complex matters.

Customer Service Relationships

Requires normal courteous interaction and basic interpersonal skills and tact to communicate with others. Forwards complaints or non-routine inquiries or requests to someone else to handle.

Working/Environmental Conditions

Work is performed within routine office environment with no exposure to hazardous or unpleasant conditions. Physical demands are usually limited to sitting or standing in one location much of the time. Some stooping, lifting or carrying objects of lightweight may be required.

Desired start date
Position End Date (if temporary)

Posting Detail Information

UA EEO Statement

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Close Date
Open Until Filled (overrides close field) Yes
Special Instructions to Applicants Open to all applicants.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Have you completed the Texas DPS Basic Telecommunications Course, TLETS/NLETS, and TCIC/NCIC Basic Procedures Courses for licensing and certification?
    • Yes
    • No
    • In Progress

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Unofficial Transcripts
  2. Other Document
  3. Reference Letter 1
  4. Reference Letter 2
  5. Reference Letter 3